GharCare connects customers with verified local service partners for home services. This policy explains how cancellations and refunds are handled to ensure fairness for both customers and partners.

Service Cancellation

• Customers may cancel a service booking before the service partner starts the job.
• If a service is cancelled before assignment or arrival, no charges will be applied.
• Cancellations after the service has started may not be eligible for a refund.

Refund Policy

• Refunds apply only when the service was not delivered or cancelled as per policy.
• Approved refunds are processed to the original payment method.
• Refunds typically take 5–7 business days, depending on the payment provider.

Service Issues

• If you face issues with service quality, please contact our support team.
• All refund requests are reviewed individually before approval.